03 — Sector
MSPs & IT Service Providers
Managed service providers sit on exactly the data an AI capability needs — tickets, assets, runbooks, monitoring — but cannot justify an enterprise AI platform per client. We help MSPs build one capability they own and can offer across their base.
Pressures we hear
- Ticket volume growing faster than engineer headcount
- Clients asking for AI without a budget for enterprise platforms
- Runbooks and tribal knowledge scattered across tools and people
- Responsibility for client data under GDPR and the EU AI Act
Use-cases that hold up
Ticket triage and first-response drafting
Classification, routing and draft answers grounded in your own runbooks, with the engineer approving.
Runbook and knowledge retrieval
One searchable layer over documentation, past tickets and client-specific procedures.
A capability you can resell
Built once, owned by you, deployed per client — instead of a licence you rent and remarket.
Find yours in four weeks.
The AI Readiness Assessment applies this thinking to your business specifically — fixed fee, €2,500.