03 — MSPs & IT Service Providers
An owned triage platform instead of a per-seat AI licence
An MSP with 60 SMB clients
38 min
Saved per engineer shift
1 platform
Owned by the MSP, deployed per client
2
Use-cases deliberately refused
The challenge
Clients were asking for AI, but every vendor answer was a per-seat licence the SMB base could not carry. The MSP wanted a capability it owned and could deploy per client.
How we worked
- AI inventory, risk classification and data-flow mapping across every candidate use-case
- Ticket triage and first-response drafting built on the MSP's own runbooks and ticket history
- Deployed into the MSP's tenancy: models, code, prompts and data under their ownership
- EU AI Act register, transparency notices and named owner handed to the service desk lead
“We now own the thing our clients pay for. That changes the economics of every renewal.”
Service Delivery Lead
More work